As of August 20, 2013
ADA Elevator Access (West Side Only): Guests requiring ADA access to the outside seats (west side) may enter at Gate 1B (Media/ADA Entrance) and then access elevators to mezzanine level.
ADA Seating: ADA seating, including wheelchair spaces, are available on a game by game basis. Guests who do not have reserved ADA seats (row 34 in sections 2, 3, 4, 6, 7, 8, 9, 10, 18) may contact the ticket office at 806-742-TECH (8324) for possible alternate seating options (if available).
Standing is not allowed in the ADA seating area.
Alcohol: It is prohibited in the stadium. Violators are subject to ejection.
ATM: ATM machines are located on the west and east concourses.
Bags and Bag Search: Small bags, purses and fanny packs are permitted.
Bags larger than 14" x 10" will not be permitted.
All items brought into the stadium are subject to search.
Beverages/Food: Outside beverages and/or food are not allowed into the stadium.
Bus (Shuttle Service): Citibus provides roundtrip shuttle service beginning 3 hours prior to kick-off until 1 hour after conclusion of the game.
Cost is $5.00 per person for roundtrip service.
Pick-up stations are located at the parking lots west of the United Spirit Arena (18th & Indiana Ave.) and west of the Health Sciences Center (Texas Tech Parkway & 10th St.)
Drop-off is at the southwest corner (Gate 1 area) of the stadium.
Concessions: Ovations operates the concession stands located on the concourse.
Conduct: Guests are expected to conduct themselves in an appropriate manner at all times. Texas Tech University supports the Big 12 Conference Code of Sportsmanship and encourages our fans to treat visitors, players, coaches and officials with courtesy. Violators of stadium policies are subject to ejection.
Containers and Coolers: Cans, glass, bottles, coolers (ice chests) and other type beverage containers are prohibited in the stadium.
Electronic Ticket Scanning: All tickets will be electronically scanned in order to verify authenticity. Tickets must be scanned each time a patron enters or exits the stadium. Patrons assume all risks for tickets purchased through sources other than Texas Tech Athletic Ticket Office.
Exiting the Stadium: Patrons may exit Jones AT&T Stadium beginning at Kick-Off through the end of halftime. Patrons may have their ticket electronically scanned "out" at any gate except Gate 6. Failure to have a ticket properly scanned "out" will result in an invalid ticket and denial of admission upon attempt to re-enter the stadium. Stadium security policies will be in place for all guests re-entering the stadium.
Express Lanes are available at all gates for fans without items to be inspected.
Field Access: Field access is limited only to those individuals with a proper credential.
Firearms: Firearms are not allowed in the stadium (Texas Penal Code Section 46).
First Aid: Medical services are available at the First Aid stations located on the west side concourse and on the east side concourse.
In case of an emergency, please contact a Police Officer or Event Staff personnel.
Guests with pre-existing medical conditions or special needs are encouraged to check in at First Aid and inform the attendants of their seating locations.
Gates: Gates 1, 3, 4, 5, 6 open 1 1/2 hours prior to kickoff. Individuals ages 2 and older must present a valid ticket for entry into the stadium. Gates 2 and 5, Club/Suites, will open 2 hours prior to kick-off.
Guest Services Center: Fans that have gameday related issues are encouraged to visit one of three Guest Services locations at Jones AT&T Stadium. Guest Services locations outside the stadium are located at Gates 1 and 3 while an in-stadium booth is in the West Stadium Club lobby. Fans can also seek out an usher for assistance.
Guns Up Club: Raider Red's Kids Club is a terrific way for young fans (8th grade and under) to become involved in Red Raider events and activities!
For more information on the Raider Red's Kids Club, please contact the Texas Tech Athletics Promotions and Fan Engagement office at 806-742-1195 or by email at firstname.lastname@example.org.
Lost Children: In case of a missing child, contact a Police Officer or Event Staff personnel. Lost children will be escorted to either of the stadium security offices located on the west and east concourses of the stadium.
Lost and Found: Articles found in the Stadium, Club Level, Suite Levels and Press Level are turned over immediately to the TTPD Stadium Security Office.
Items unclaimed at TTPD Stadium Security Office - post game - are taken to the TTPD offices (2901 4th Street).
Merchandise: Officially licensed Texas Tech merchandise is available for purchase at locations throughout the stadium. Unauthorized merchandise may not be sold on the grounds in or around the stadium. Guests approached by someone selling merchandise are asked to report the person and location to an Event Staff personnel or Police Officer.
Parking: Reserved Parking: For information contact the Red Raider Club at 806-742-1196.
Paid Parking General Public: General public parking is available in the lots west of the United Spirit Arena (located at 18th and Indiana Ave.). Citibus provides roundtrip shuttle service beginning 3 hours prior to kick-off from this location for $5.00 per person to the southwest corner (Gate 1 area) of the stadium.
Paid Parking: RV's, Buses and Vehicles with Camper Trailers: Game day parking is available in the lots west of the United Spirit Arena (located at 18th and Indiana Ave.).
Paid Parking in Raider Park: Automobiles/RV's: Located just north of the stadium, access from the new Raider Park garage to Jones AT&T Stadium is easy via a pedestrian bridge. Raider Park offers fans area reserved parking on a per game or season basis.
Free Public Parking: Located west of Health Sciences Center at Texas Tech Parkway and 10th Street. Citibus provides roundtrip shuttle service beginning 3 hours prior to kick-off from this location for $5.00 per person to the southwest corner (Gate 1 area) of the stadium.
Free ADA Public Parking: Located south of Health Sciences Center on 10th Street north of Garst Pavilion, lot B-5. Must have a valid ADA placard and/or hangtag. Complimentary ADA equipped roundtrip shuttle service beginning 3 hours prior to kick-off to the southwest corner (Gate 1 area) of the stadium.
Photography: Hand-held still cameras are permitted for personal use. Cameras with telescopic lenses (4" or longer), 300mm or greater focal length and video cameras are prohibited. Commercial photography is prohibited.
Programs: Souvenir game programs may be purchased inside the stadium.
Jones AT&T Stadium Prohibitive items
Texas Tech University
August 20, 2013
Animals (except Service Animals)
Artificial Noise Makers
Commercial Camera/Video Equipment
Coolers / Containers
Firearms, weapons, explosives, fireworks
Food & Beverages
Large Bags (14"x10")
Seat Backs with armrests and/or wider than 16"
Throwing of objects
Other items not listed may be disapproved for entry into the stadium.
Security Screening required for all patrons entering stadium
Disorderly Behavior may result in ejection from the stadium and possible arrest
Prohibitive items cannot be left at the gate and must be returned to vehicle or discarded
Re-entry: Guests must have their ticket scanned for exit and re-entry to stadium.
Field Access requires proper credential
Public Address Announcements: Individuals will not be paged over the public address system.
Raider Alley: Raider Alley is located southwest of the stadium (across from Gate 1) and opens 3 hours prior to kick-off. Beverages and/or food purchased at Raider Alley may not be brought into the stadium. Items purchased at Raider Alley (that can be thrown or used as an artificial noisemaker) are not permitted in the stadium. Restrooms: Men's, Women's and Family restrooms are located throughout the stadium on the concourse level.
Stadium Seats: Stadium seats may be rented on game day at gates 1, 3, and 4. Season ticket holders interested in a season stadium seat may contact Red Raider Seatbacks at 1-800-601-1920 or www.redraiderseatback.com.
Smoking: Jones AT&T Stadium is a Smoke-Free facility. Fans are required to have their valid game ticket scanned out and may exit the stadium to smoke. (See: Exiting the Stadium)
Solicitation: Texas Tech University policy prohibits solicitations of any unauthorized item for sale, trade or giveaway on the grounds in or around the stadium. This includes solicitation of charitable donations and game or event tickets. Violators of this policy may be asked to leave the stadium.
Stadium Suites and Club Level Seating: West Stadium Suites and Club Level seating are accessible through Gate 2. East Stadium Suites and Club Level seating are accessible through Gate 5. Fans must have a suite or club ticket to be admitted. For more information, contact the Red Raider Club at 806-742-1196.
Tailgating: For information concerning tailgating, contact the Red Raider Club at 806-742-1196.
Taxi: Contact City Cab 806-765-7474 or Yellow Cab 806-765-7777.
Texting: Need Assistance during the game? Text TTUFAN, issue, and location to 51234.
Throwing of Objects: Anyone caught throwing objects inside the stadium and/or onto the field will be subject to ejection from the stadium and/or arrest. For individuals ejected from the stadium, a ticket refund is not available.
Tickets: General Information: The Texas Tech Ticket Office will open three hours prior to kickoff for every home game. Tickets may be purchased at the ticket windows located at Gate 1, Gate 3 and at the main ticket office, located in the West Stadium Building main west doors (Gate 2). All individuals ages 2 and older must present a ticket to enter the stadium. Patrons assume all risks for tickets purchased through sources other than the Texas Tech Athletics Ticket Office.
Guest Services: Guest Services Kiosks will be located at Gates 1 and 3 and are a resource for fans whom need assistance with tickets, lost and found and other game day related issues.
Lost/Misplaced Tickets: Lost or misplaced season or individual tickets will be handled by the Texas Tech Athletic Ticket Office (located in the West Stadium Building main west doors, Gate 2). Tel: 806-742-TECH (8324). Replacement ticket cost will be assessed.
Will Call: Will call for individual game tickets will be available three hours prior to kickoff at Gate 1, Gate 3 and at the main ticket office, located in the West Stadium Building main west doors (Gate 2).
Season ticket will call will only be available at the main ticket office. Photo ID will be required for all will call tickets. Only the account holder on record will be allowed to pick-up tickets from will call. If other arrangements need to be made, please contact the Ticket Office in advance of game day by calling (806) 742-TECH (8324).
Player-Guests: Will-call location for Texas Tech player-guests is located at Gate 4 on the northeast corner of the stadium. Will-call location for the Visiting team is located at Gate 4 at the northeast corner of the stadium. Will-call locations will open 1 1/2 hours prior to kickoff. A photo ID must be shown at the time of pick-up and tickets will be distributed in accordance with NCAA regulations. Guests entering through the pass list must enter the Stadium as soon as tickets are received.
High School Football Coaches: Coaches must call 806-834-5814 starting Monday the week of the game to request tickets. Tickets may be picked-up at Gate 3 beginning 1 1/2 hours prior to kick-off. A photo ID must be shown at the time of pick-up and tickets will be distributed in accordance to NCAA regulations. Guests entering through the pass list must enter the Stadium as soon as tickets are received.
Umbrellas: For the safety and consideration of all guests, umbrellas are prohibited in the stadium. Guests may consider bringing appropriate rain gear in case of inclement weather.
Security measures will be constantly reviewed and are subject to change as conditions warrant. We appreciate your understanding and cooperation.